●Incident
Shopify outage.
ResolvedDOWN · CRITICALAug 19, 2026, 11:25 PM · about 12 hours ago · Duration: 1h 45min
Incident Summary
External incident reported: Live support unavailable for some merchants.
Affected components:
- Support
Timeline
●Started
Aug 19, 2026, 11:25 PM
about 12 hours ago
●Resolved
Aug 20, 2026, 01:10 AM
about 11 hours ago
●Duration
1h 45min
Total downtime
Track Shopify reliability
This isn't Shopify's first incident. They had 23 incidents in the last 180 days, averaging 761 minutes of impact.