Magento REST API — Outage
ResolvedDegradation - HighMay 13, 2026, 11:06 AM · about 17 hours ago · Duration: 26min · Regions: asia
Incident Summary
Incident Summary
API Magento REST API is currently DOWN in us-west.
Diagnostic Details
Error Type: timeout HTTP Status: N/A Error Message: Request timeout after 10000ms Retry Attempts: 3 (all failed)
Validation Results
Validation Reason: All 3 retry attempts failed Consecutive DOWN Checks: 2 Time Between Checks: 139s
Cross-Region Impact
Also DOWN in: us-east Total Affected Regions: 2
Severity Assessment
Level: HIGH Multiple regions affected or critical error type detected.
Detected by Probecast Health Monitor - 2026-05-13T11:06:33.543Z
Timeline
Started
May 13, 2026, 11:06 AM
about 17 hours ago
Resolved
May 13, 2026, 11:33 AM
about 17 hours ago
Duration
26min
Evidence Logs(4 checks)
| Time | Region | Status | Latency | Code |
|---|---|---|---|---|
| May 13, 11:06 AM | us-east | down | 10000ms | — |
| May 13, 11:06 AM | us-west | down | 10000ms | — |
| May 13, 11:04 AM | us-west | down | 10001ms | — |
Track Adobe reliability
This isn't Adobe's first incident. They had 7 incidents in the last 180 days, averaging 3432 minutes of impact.
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