●Incident
Shopify outage.
ResolvedDOWN · CRITICALAug 27, 2026, 06:35 PM · about 1 hour ago · Duration: 19min
Incident Summary
External incident reported: Chat support on Shopify Help Center is temporarily unavailable.
Affected components:
- Support
Timeline
●Started
Aug 27, 2026, 06:35 PM
about 1 hour ago
●Resolved
Aug 27, 2026, 06:55 PM
about 1 hour ago
●Duration
19min
Total downtime
Track Shopify reliability
This isn't Shopify's first incident. They had 24 incidents in the last 180 days, averaging 731 minutes of impact.