Stack Health Score
Score = 30-day uptime − penaltiesLatency >500ms: −2 | >1000ms: −5
Outages this month: −2 each
Degradations this month: −1 each
Uptime · Latency · Incidents
Does your product depend on Freshdesk API?
Get alerted the moment Freshdesk API degrades — before your users notice. Monitor it alongside your whole stack, free for 30 days.
100.00%
UptimePercentage of time the API was available.
Only DOWN status impacts this metric.
241ms
Avg Latency
1,000+
APIs monitored
0
Outages
0
Degradations
This Month
About Freshworks's Freshdesk API
Freshworks's Freshdesk API manages customer support tickets, agents, and helpdesk workflows via Freshdesk's platform. Freshdesk launched in 2010 as part of Freshworks and serves over 60,000 businesses globally.. The Freshdesk API is used by developers worldwide for ticket management, agent workflows, customer support, SLA automation, helpdesk reporting.
Probecast monitors the Freshdesk API from 4 global regions (US West, US East, Europe, Asia Pacific) every 300 minutes, tracking uptime, latency and regional availability. Our real-time monitoring helps developers and teams understand the current health of Freshworks's Freshdesk API and get alerted the moment service degrades.
Why monitor Freshdesk API?
If your product depends on Freshdesk API for critical features, an outage on Freshworks's side is an outage on your product. Probecast detects Freshdesk API incidents before your users do, giving you time to communicate with customers, fall back to alternative services or pause background jobs gracefully.
Current status
As of the latest check, Freshdesk API is operational. The 30-day uptime is 100.00%, with 0 incidents recorded this month. Average response latency across all regions is 241ms.
●Uptime History
Regional Status
US West
155ms
latency
US East
295ms
latency
Europe
191ms
latency
Asia Pacific
321ms
latency
Latency (24h)
Freshdesk API is one of 1,000+ services Probecast watches for you
Checking a status page during an incident means your users already noticed. Probecast flips that: it tells you first — and shows what the outage costs.
Checked from 4 regions
US West & East, Europe and Asia — a regional outage never hides.
Alerted the moment it degrades
Slack, email, Teams or webhooks — before your users notice.
Your whole stack, one screen
1,000+ catalog APIs plus your own endpoints, websites and cron jobs.
Your business view: traffic & revenue
Google Analytics, Probecast Pixel, Stripe, Polar, Lemon Squeezy & more — beside your uptime.
2-minute setup · no DevOps team needed · cancel anytime during the trial
Frequently Asked Questions
Recent Incidents
No incidents recorded
This API has been stable
API Information
Monitored Endpoint
https://support.freshdesk.com/api/v2/agents/me