Stack Health Score
Score = 30-day uptime − penaltiesLatency >500ms: −2 | >1000ms: −5
Outages this month: −2 each
Degradations this month: −1 each
Uptime · Latency · Incidents
100.00%
UptimePercentage of time the API was available.
Only DOWN status impacts this metric.
347ms
Avg Latency
1,000+
APIs monitored
0
Outages
0
Degradations
This Month
About HelpScout's HelpScout API
HelpScout's HelpScout API manages customer support conversations and shared inboxes via Help Scout's platform. Help Scout was founded in 2011 and focuses on human, email-based customer support.. The HelpScout API is used by developers worldwide for shared inbox, ticket management, customer conversations, knowledge base, support reporting.
Probecast monitors the HelpScout API from 4 global regions (US West, US East, Europe, Asia Pacific) every 300 minutes, tracking uptime, latency and regional availability. Our real-time monitoring helps developers and teams understand the current health of HelpScout's HelpScout API and get alerted the moment service degrades.
Why monitor HelpScout API?
If your product depends on HelpScout API for critical features, an outage on HelpScout's side is an outage on your product. Probecast detects HelpScout API incidents before your users do, giving you time to communicate with customers, fall back to alternative services or pause background jobs gracefully.
Current status
As of the latest check, HelpScout API is operational. The 30-day uptime is 100.00%, with 0 incidents recorded this month. Average response latency across all regions is 347ms.
●Uptime History
Regional Status
US West
217ms
latency
US East
207ms
latency
Europe
275ms
latency
Asia Pacific
688ms
latency
Latency (24h)
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Frequently Asked Questions
Recent Incidents
No incidents recorded
This API has been stable
API Information
Monitored Endpoint
https://api.helpscout.net/v2/users/me