●Incident
VTEX Checkout API degradation.
ResolvedDEGRADATION · MEDIUMAug 27, 2026, 08:02 PM · about 20 hours ago · Duration: 15min
Incident Summary
Incident Summary
API VTEX Checkout API is currently DOWN in europe.
Diagnostic Details
Error Type: http HTTP Status: 500 Error Message: API returned HTTP 500 Retry Attempts: 1 (all failed)
Validation Results
Validation Reason: DOWN only in europe - possible regional issue Consecutive DOWN Checks: 2 Time Between Checks: 330s
Regional Analysis
Status: DOWN only in europe (possible regional issue) Other Regions: asia: up, us-east: up, us-west: up
Severity Assessment
Level: MEDIUM Limited regional impact or recoverable error type.
Detected by Probecast Health Monitor - 2026-08-27T20:02:44.557Z
Timeline
●Started
Aug 27, 2026, 08:02 PM
about 20 hours ago
●Resolved
Aug 27, 2026, 08:18 PM
about 20 hours ago
●Duration
15min
Total downtime
Evidence Logs2 checks
| Time | Region | Status | Latency | Code |
|---|---|---|---|---|
| Aug 27, 08:02 PM | europe | down | 6093ms | 500 |
| Aug 27, 07:57 PM | europe | down | 854ms | 500 |
Track VTEX reliability
This isn't VTEX's first incident. They had 3 incidents in the last 180 days, averaging 3418 minutes of impact.