●Incident
VTEX Logistics API outage.
ResolvedDEGRADATION · HIGHAug 27, 2026, 08:02 PM · about 20 hours ago · Duration: 26min
Incident Summary
Incident Summary
API VTEX Logistics API is currently DOWN in europe.
Diagnostic Details
Error Type: http HTTP Status: 500 Error Message: API returned HTTP 500 Retry Attempts: 1 (all failed)
Validation Results
Validation Reason: DOWN in multiple regions: asia, us-west + europe Consecutive DOWN Checks: 2 Time Between Checks: 328s
Cross-Region Impact
Also DOWN in: asia, us-west Total Affected Regions: 3 Still UP in: us-east
Severity Assessment
Level: HIGH Multiple regions affected or critical error type detected.
Detected by Probecast Health Monitor - 2026-08-27T20:02:42.833Z
Timeline
●Started
Aug 27, 2026, 08:02 PM
about 20 hours ago
●Resolved
Aug 27, 2026, 08:28 PM
about 20 hours ago
●Duration
26min
Total downtime
Evidence Logs4 checks
| Time | Region | Status | Latency | Code |
|---|---|---|---|---|
| Aug 27, 08:02 PM | europe | down | 1424ms | 500 |
| Aug 27, 08:01 PM | us-west | down | 546ms | 500 |
| Aug 27, 08:00 PM | asia | down | 674ms | 502 |
Track VTEX reliability
This isn't VTEX's first incident. They had 3 incidents in the last 180 days, averaging 3418 minutes of impact.