When the store goes down, the client asks what it cost.
Probecast watches the stores you build and maintain — the storefront, the checkout and the providers underneath — and lines every incident up with the orders Shopify, WooCommerce or Stripe recorded. The month ends in a report the client can read.
Watch, line up, tell.
01
Watch the store
The storefront and its APIs from 4 regions, SSL and domain expiry, the checkout as a browser flow on Agency — and the payment and email providers the store leans on, already checked in the catalog.
02
Line it up with the orders
A read-only connection to Shopify, WooCommerce or Stripe brings in orders hour by hour — completed and failed. From Pro, every incident sits beside the orders it overlapped, so the conversation starts from the record instead of a guess.
03
Tell the client
A status page per store, alerts that name the client and a monthly report with uptime, incidents, orders and your note. On Agency the report carries your brand alone and ticket counts from the store helpdesk sit beside it.
Zoom into a single client.
Every API, website, heartbeat and synthetic check behind one client's product — uptime, latency, incidents and AI insights side by side. Shown on an Agency account: heartbeats start on Indie, AI insights on Pro and synthetic checks are Agency-only.
Your client's store is not ours to touch.
Shopify connects through a custom app with the read_orders scope only. WooCommerce connects with a Read key. Probecast checks the credential when you add it and refuses one that could write.
What stays with us is the minimum the report needs: order totals, currency, status and time. No customer names, emails or addresses are stored — and Shopify test orders never count.
Want a feel for the numbers first? The downtime cost calculator estimates what an hour offline costs a store.
Start with one store, grow into the portfolio.
Pro · $50/mo
- → Up to 10 stores, each with its status page
- → Orders lined up with every incident
- → Monthly client reports, independently monitored by Probecast
- → Checks as often as every 5 minutes from 4 regions
Agency · $250/mo · 40 days free
- ✓ Up to 25 client stores under your brand
- ✓ Checkout tested as a browser flow
- ✓ Ticket counts from Gorgias, Zendesk, Help Scout or Freshdesk
- ✓ 1-minute checks, team access per client and white-label reports
Prefer to try first? Basic is free for one project. Compare every plan →
Can Probecast prove the outage caused the lost sales?
It shows the overlap: orders hour by hour before, during and after the incident. It does not claim a cause it cannot prove — the report says what the data suggests and leaves the judgement to you and the client.
What does Probecast keep from the store?
Only what the numbers need: order totals, currency, status and time. Customer names, emails and addresses are never stored. Shopify test orders are left out of every number.
Why does the connection have to be read-only?
Because a monitoring tool has no business writing to a client store. On Shopify you create a custom app with the read_orders scope only; a token with any write scope is refused. On WooCommerce you create a Read key; a key that can write is refused.
Does it replace Shopify or WooCommerce analytics?
No. Probecast counts orders around incidents and over the month for the client report. Sales analytics, products and customers stay in the store platform.
Which helpdesks are supported?
Gorgias, Zendesk, Help Scout and Freshdesk, on Agency. Probecast keeps ticket counts and response times per client — never the conversations — so support load shows up beside the incidents of the month.
See it with your own stores.
Start free with one project and connect the store when you are ready.